1. TERMS OF USE

These “Terms of Use” (hereinafter referred to as the “Terms”) apply to all “Users” (hereinafter referred to as the “Buyer”, “You”, “You”) of this “Website” (hereinafter referred to as the “Website”, “Online Store”) of “Latvijas Ķīmija” SIA, Reg.Nr.: 40003005014, Address: Cesvaines street 13, Riga, Latvia, LV-1073 (hereinafter referred to as the “Seller”, “We”, “Our”).
Before ordering, carefully read the Terms. We may alter the Terms from time to time, please re-read them before you make a second purchase.

We pledge to ensure the receipt of the Order in the established terms and volumes, in accordance with the description of the Goods and services.
You can place an order in our store 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.

You are accountable for the accuracy of the information when completing the Order or contacting the customer support service. You confirm that you are no younger than 16 years old, and also undertake not to take any actions directed against the safety of the Website.
We are not liable for inaccurate, incomplete or erroneous data that you have provided.
In carrying out the Order, you agree that we can entrust the execution of the Agreement to a third party, for example, for the delivery of an order, while remaining responsible for its execution.
Conditions can be modified by the Seller unilaterally without notifying the User / Buyer. The revised version of the Terms will be published on the Website and will come into force from the moment of publication, unless otherwise provided by these Terms.
By using the Website and / or purchasing goods and / or services, you confirm that you understand the Terms, you agree to comply with them on a regular basis and keep track of any revisions made.

Terms are recognized as confirmed by the Visitor / Buyer from the moment the Buyer signs the Order with or without logging-in on the Website, as well as from the moment of confirmation of the Order by the Buyer by phone or e-mail.

If you do not agree with these Terms or with specific definitions therein, please do not use the services of our Website.

2. SUBJECT MATTER

The subject of these Terms is the provision of the opportunity for the User to purchase for personal, family, household and other needs not related to the performance of entrepreneurial activities, Goods presented in the catalogue of the Online Store.

These Terms apply to all types of Goods and services presented on the Website, while such offers are present and available for ordering in the Online Store catalogue.

3. PROCEDURE OF MAKING A PURCHASE

The Buyer places the Order in accordance with the procedures indicated on the Website in the “Payment” section.

After placing the Order on the Website, the Buyer is provided with information on the estimated delivery date using the e-mail specified by the Buyer when placing the Order, or by phone. The manager serving this Order specifies the details of the Order, coordinates the delivery date, the availability of the ordered Goods in the Seller’s warehouse and the time required to process and deliver the Order.

The Buyer shall be notified by the manager servicing the Order of the expected date for the transfer of the Order to the Delivery Service, by e-mail or by a confirmation call to the Buyer.

In the absence of goods ordered by the Buyer in the warehouse of the Seller, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer’s Order notifying the Buyer of it by sending the relevant electronic message to the address indicated by the Buyer when placing the order or by the operator of the Call Centre calling them.

In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is reimbursed by the Seller to the Buyer in a non-cash way.

4. DELIVERY OF ORDERS

The methods and approximate terms of delivery of the Goods are indicated on the Website in the “Delivery” section, which is an integral part of these Terms and also in the description of the Goods.

Upon delivery, the Order is transferred to the Buyer or to a third party, if this was agreed upon in written form with the Buyer.

In order to prevent fraud, when delivering a prepaid Order, the person delivering the Order has the right to request a document verifying the identity of the Recipient.

The cost of delivery of each Order is calculated individually, based on the information about the ordered Goods, the weight of the Goods, the region and the method of delivery, and is indicated on the Website at the last stage of the Order execution or voiced by the Seller in written or oral form after confirmation of the Order.

The Seller’s obligation to transfer the Goods to the Buyer is deemed to be performed at the time of delivery of the Goods to the Recipient by the courier or receipt of the Goods by the Recipient at the Post Office or at a pre-agreed place of issue of the Order (including at the self-service parcel terminal).

When acquiring the Order from the courier or at the point of issue, the Recipient has the right to inspect the delivered Goods and check them for compliance with the declared quantity, assortment and completeness of the Goods, and also check the service life of the delivered Goods and the integrity of the package.

The risk of accidental damage to the Goods passes to the Buyer from the moment the order is transferred to him.

5. PRICE OF GOODS AND PAYING FOR THE ORDER

The price of the Goods sold in the Online Store is indicated in euros and includes the value-added tax.

If the price of the Goods ordered by the Buyer has been inadequately displayed, the Seller informs the Buyer about it to confirm the Order at the corrected price or cancel the Order. In the case it proves impossible to contact the Buyer, this Order is considered to be canceled. If the Order has been paid for, the Seller reimburses the Buyer the amount paid for the Order in a non-cash way.

The price of the Goods on the Website may be altered by the Seller unilaterally. At the same time, the price for the Goods ordered by the Buyer cannot be changed unilaterally.

The seller has the right to limit the payment methods available to the Buyer depending on the amount of the order.

The Seller is entitled to request the passport or ID card of the Buyer if the order is paid for via credit card.

6. RETURN OF GOODS AND CASH

The Buyer has the right to return the goods within 14 days from the date of purchase.

Return of the Goods is carried out in accordance with the conditions described in the section “Warranty and Returns“, which is an integral part of these Terms.

Refunds are made by means of a refund of the cost of the paid for Goods by bank transfer.

7. LIABILITY

The Seller shall not be liable for any damage caused to the Buyer as a result of improper use of the Goods purchased in the Online Store.

The Seller is not responsible for the content and operation of external Websites.

8. PRIVACY

We pledged to protect the privacy and security of our customers and visitors to the Website, including you.

Additional details regarding the Privacy Policy can be found in the “Privacy Policy” section, which is an integral part of these Terms.

9. ADDITIONAL CONDITIONS

The relations between the User / the Buyer and the Seller are subject to the provisions of the legislation of the Republic of Latvia.

In case of questions and complaints the User / Buyer, he has the right to address the Seller by phone or other available means.

Recognition by the court of the invalidity of any provision of these Terms does not entail the invalidity of the remaining provisions.

The Online Store and the services provided may be temporarily, partially or completely inaccessible due to maintenance or other works or for any other technical reasons. The technical service of CHEM LV has the right to periodically conduct the necessary maintenance or other works with prior notification to Buyers or without it.

10. REVISION TO TERMS

We regularly review our Terms. Any changes made will be posted on this page.
These Terms came into force and were last updated on 08.06.2023.