Real “Privacy policy” (hereinafter referred to as the “Policy”) apply to all “Users” (hereinafter “You”, “You”, “Your”) of the present “Site” (hereinafter referred to as the “Website”) of the company SIA “Latvijas ĶĪmija”, Registration number 40003005014 (hereinafter “We”, “Our”, “Us”).
Please read the Policy carefully before ordering. We may make changes to the Policy from time to time, please re-read it before making repeat purchases.

According to the General Data Protection Regulation, Personal data is any information that can be used to identify a person, as well as any information about a person who has already been identified. By using the services of our Website, you provide us with your personal data, the right to process and use them in accordance with the rules set out in the Privacy Policy and “Terms & conditions” (hereinafter referred to as “Conditions”).

We are committed to protecting the privacy and security of our customers and Site visitors, including you.
By using the services of our Website, you have placed your trust in us. We fully appreciate this and respect the importance of privacy and confidentiality of your data.

We adhere to the principle of minimizing personal data – we do not ask for, collect or process personal data that is not required to achieve the goal of buying goods, services or obtaining information.

We respect your privacy and make every effort to keep your personal data safe. We do not allow unsolicited mailing and under no circumstances will we allow the sale, rental or transfer of any of your data (name, address, email address, etc.) to third parties.

Disclosure of information to third parties can be carried out only on the basis of receipt of a legitimate request, contract or with your consent, for example, by making a lease purchase.

You are responsible for the accuracy of the information when making an order or contacting customer support. You confirm that You are at least 16 years old, and also undertake not to commit any actions against the security of the Site.
We are not responsible for inaccurate, incomplete or erroneous data that you have provided.

By using our Website and/or making a purchase of goods and/or services, you confirm that you understand the Policy and agree to monitor its changes.

If you do not agree with this Policy or with certain definitions, please do not use the services of our Site.

By making a purchase or contacting customer support, you provide us with personal data. When making a purchase, the submission of personal data is mandatory, since without this you will not be able to make a purchase.

We collect and store the following data:
– name and surname of the customer;
– phone number;
– email address;
– the delivery address of the product or service.

We collect but do not store the following data:
– personal data required for making a lease purchase.

We process, but do not store, the following non-personal data:
– cookies.

Private information is used only for the full provision of services and communication with customers.

We can receive your personal data only from you and only if you use the services of our Website, such as: placing an order, contacting customer support using the feedback form or email.

When paying for goods and services provided by the Website of SIA “Latvijas ĶĪmija”, we may collect and process the following information:
– Your bank payment account number;
– name of the banking institution;
– Your phone number;
– email address.

We do not collect or process information about your payment bank card.

We use the information we collect about you to:
– to sell our goods and services;
– properly process and deliver your order;
– provide warranty and post-warranty support;
– respond to your requests and provide you with information;
– provide personalization of your access to our Site;
– manage your account, if you have one on our Website;
– prepare anonymous statistics about the use of the Site.

We store your personal data for as long as it is necessary to achieve specific goals, respecting the legitimate interests of SIA “Latvijas ĶĪmija”:
– to provide the purchased goods with warranty and post-warranty support;
– to contact you about the submitted request;
– for accounting;
– to manage your settings and rights.
Upon the occurrence of conditions when the storage of personal data is no longer required, personal data is deleted.

The personal data required for the execution of the leasing agreement is transmitted to the servers of the leasing company in encrypted form using the SSL standard and after processing the order is deleted and not stored by SIA “Latvijas ĶĪmija”, except for data that, in connection with the processing of payments for the payment of the order, fall into accounting.

Our Website is stored in one of the most reliable data centers in the world.
We use all the capabilities of our provider, including round-the-clock and permanent physical protection against unauthorized access and encryption to protect your personal data.”

The means of ensuring the security of our Site include, but are not limited to:
– data transmission encryption using the SSL standard;
– personal data is stored on servers in encrypted form;
– Your personal data is automatically anonymized after the order has been completed (delivered, cancelled or a refund has been issued);
– access to personal information and data is available only to duly appointed and authorized employees of SIA “Latvijas ĶĪmija” using 2FA (Two-factor authentication) and SSH private keys authentication;
– data center employees do not have physical and/or remote access to our Site servers;
– round-the-clock physical security of the facility and restriction on entry;
– round-the-clock video surveillance of the data center;
– biometric login control with two-factor authentication.

Your data can be transferred to a third party – a leasing company, only if you want to use the services of a leasing company by placing an order and filling out the appropriate questionnaire on our Website.

Third parties may also be data centers, support services, delivery services, cloud storage representatives, etc. Personal data processors who help us provide services to you. In any case, the amount of data that is necessary to perform a specific task or to provide a specific service is transmitted to the Processors. The third parties engaged by us can process your personal data only for the tasks set and cannot use it for other purposes or transfer it to other persons without our consent. The processors ensure the protection of your personal data in accordance with applicable regulations and a written agreement concluded with SIA “Latvijas ĶĪmija”.

Personal data may be transferred to the competent state authorities and authorities, including law enforcement agencies, for example, the police or other supervisory agencies, but only if necessary and in accordance with the legal procedure provided for by regulations.

SIA “Latvijas ĶĪmija” does not transfer personal information and other data to third countries.
The issuance of personal and other user data is carried out only on the basis of a legitimate request.

We use cookies in order to ensure the full operation of our store. The information associated with cookies is not used to identify you personally, and the files themselves are stored on your device under your control. Cookies are not used for other purposes, except as mentioned in our Privacy Policy By continuing to use our site, you agree to our use of the necessary cookies. If you do not agree, please leave the Site.

What cookies do we use?

– Necessary technical cookies they allow you to implement the main functions of the store, such as page navigation, ordering, access to protected areas of the site and others. The site cannot function properly without these files.
– Cookies settings files allow the Site to remember information that changes the way the Site works or the look of the Site.
– Analytical cookies they help us understand how visitors interact with the Site.
– Marketing cookies иthey are used to track movement on the Site. The purpose of this tracking is to display advertisements that are relevant and interesting for a particular user.

You can opt out of cookies at any time by changing the settings of your Internet browser or deleting the recorded cookies from your device. The place where cookies are managed depends on the browser you are using.
It is important to know that it will be impossible to use the Site after rejecting technical, functional and analytical cookies, so we do not recommend deleting or blocking these cookies.

The information associated with cookies is not used to identify you personally and the collected data is stored under our control.
Cookies are not used for any other purposes except those mentioned here

To learn more about how cookies work, you can visit www.cookiecentral.com

We use session and persistent cookies in order to:
– implement the main functions of the store;
– remember your preferences settings, for example, the display settings of the list of products;
– remember if you have already answered the pop-up question (so as not to ask you to do it again);
– – remember whether you have given consent (or not) on our use of cookies on our Website;
– improve the quality of services provided;
– recognize new or former customers;
– send you promotional messages that best match your interests;
– collect reliable information about the use of the Site, which will allow us to assess how well the Site meets the needs of users and make the necessary improvements;
– analyze which pages you visit and which consumer privacy tools you use.

The information associated with cookies is not used to identify you personally and the collected data is stored under our control.
Cookies are not used for any other purposes except those mentioned here

Regulations on the protection of personal data of individuals, including the General Data Protection Regulation, give you a number of rights, in turn, We must give you the opportunity to use them.

– You have the right to request a copy of your personal information in order to verify the accuracy of the information stored and/or correct or update this data;
– at any time, you can opt out of receiving emails by sending a notification to info@chem.lv or using a link in emails;
– in cases where your data is processed with your consent, you have the right to withdraw your consent at any time, which will be fundamental to the end of data processing;
– you have the right to receive confirmation of the processing of your data, the right to get acquainted with your processed data, to receive information about the purposes of processing, the processing period, the sources of data receipt, as well as their significance and consequences for you;
– You can request that your personal information be completely deleted (if it does not contradict the legislation of the Republic of Latvia and the legitimate interests of SIA “Latvijas ĶĪmija”).

In order to protect your privacy, security and legitimate interests of SIA “Latvijas ĶĪmija”, we will take appropriate measures to verify your identity before providing the requested information about personal data and/or any other actions related to your data. To do this, we may ask you to provide an identity document and/or visit our office in person. If you cannot confirm your identity, we may reject your application.
We will make every commercially reasonable effort to provide you with legitimate access to your personal information that we store within 30 days of receiving your request for access.

You must understand and accept the risks associated with the deletion of your personal data, such as:
– the inability to identify you as a customer in case you contact the customer and warranty support service;
– difficulty or complete inability to identify your purchase in case of your contacting the warranty service center;
– difficulty or complete inability to restore purchase documents in case of their loss;
– etc. risks.

The data manager and responsible for the processing of personal data is SIA “Latvijas ĶĪmija”, Cesvaines Street 13, Riga, Latvia.
If you have any questions regarding the processing of your personal data, you can write to e-mail info@chem.lv

In case of claims regarding the processing of personal data in our company, you have the right to file a complaint with the State Data Inspectorate.

We regularly review our Privacy Policy. Any changes will be posted on this page.
This Privacy Policy has entered into force and was last updated on 04/18/2023.