Privacy policy
1. Privacy Policy
This "Privacy Policy" (hereinafter — the "Policy") applies to all users of the company Sаbiedrībа аr ierоbežоtu аtbildību “Lаtvijаs Ķīmijа, Reģ.Nr. 40003005014, jur. adresе: Cеsvаinеs iеlа 13, Rīgа, Lаtvijа, LV-1073 (hereinafter — "We", "Us", "Our") website (hereinafter — the "Website") (hereinafter — "You", "Your").
Before placing an order, please carefully read the Policy. Over time, we may introduce changes, so please reread it before making a new purchase.
According to the General Data Protection Regulation (GDPR), personal data means any information that can be used to identify a person, as well as any information about an already identified person. By using our Website services, You provide us with your personal data, and grant us the right to process and use them in accordance with the terms set out in this Privacy Policy and the "Terms of Use" (hereinafter — the "Terms").
We are committed to protecting the privacy and security of our clients and Website visitors, including You.
By using our Website services, You place trust in Us. We greatly value this trust and respect the importance of protecting Your privacy and confidentiality.
We follow the principle of data minimization — we do not request, collect, or process personal data that are not necessary for the purpose of purchasing goods, services, or receiving information.
We respect Your privacy and do everything possible to keep Your personal data secure.
We do not allow the sending of unsolicited messages and under no circumstances will we sell, rent, or transfer Your personal data (name, address, email, etc.) to third parties.
Information may only be disclosed to third parties on the basis of a legal request, a contract, or with Your consent.
You are responsible for the accuracy of the information provided when placing an order or contacting customer support. You confirm that You are at least 16 years old and agree not to take any actions directed against the security of the Website.
We are not responsible for incorrect, incomplete, or erroneous data provided by You.
By using our Website and/or purchasing goods and/or services, You confirm that You understand the Policy and agree to follow any changes made to it.
If You do not agree with this Policy or certain provisions contained herein, please do not use our Website services.
2. What data do we collect and process?
When making a purchase or contacting customer support, You provide us with Your personal information. Providing personal data is mandatory when making a purchase, otherwise, the purchase cannot be completed.
We collect and store the following data:
We may only receive Your personal information from You, and only when You use our Website services (e.g., order registration, contacting support via feedback form or email).
3. Payment information
When paying for goods and services, we may collect and process the following information:
4. Why we collect Your data
We use the information we collect about You to:
5. How long we store Your data
We store Your personal data for as long as it is necessary to achieve specific purposes, taking into account Our legitimate interests:
6. How data protection is organized
Our Website is hosted in one of the most reliable data centers in the world.
To protect Your personal data, we use all available service provider measures, including continuous physical protection against unauthorized access and around-the-clock encryption.
Website security is ensured by, among others:
7. Transfer of data to third parties
Third parties may include data centers, support services, delivery services, cloud storage providers, etc. These personal data processors assist us in providing services to You. In any case, they are provided only with the amount of data necessary for completing a specific task or service.
Associated third parties may process Your personal data only for the defined purposes and cannot use them for other purposes or transfer them to others without Our consent. Processors ensure Your data protection in accordance with applicable laws and written agreements.
Personal data may be transferred to competent government authorities, including law enforcement agencies (e.g., police) or supervisory authorities, but only when necessary and in accordance with applicable laws.
8. Transfer of data to third countries
Our company does not transfer personal information or other data to third countries.
Personal and other user data may be disclosed only on the basis of a legal request.
9. Cookie policy
We use cookies to ensure the full functionality of our store. Information related to cookies is not used to personally identify You, and the files are stored on Your device under Your control. Cookies are not used for purposes other than those specified in our Privacy Policy. By continuing to use our Website, You agree to the use of essential cookies. If You do not agree, please close this page.
What cookies do we use?
10. How we use cookies
We use session and persistent cookies to:
11. User rights
Data protection laws, including GDPR, grant You a number of rights, and we must ensure that You can exercise them:
We will make all commercially reasonable efforts to provide access to Your personal information within 30 days after receiving Your request.
You must understand and accept the risks associated with deleting Your personal data, such as:
12. Policy changes
We regularly review our Privacy Policy. All changes will be published on this page.
This Privacy Policy entered into force and was last updated on 14.05.2025
This "Privacy Policy" (hereinafter — the "Policy") applies to all users of the company Sаbiedrībа аr ierоbežоtu аtbildību “Lаtvijаs Ķīmijа, Reģ.Nr. 40003005014, jur. adresе: Cеsvаinеs iеlа 13, Rīgа, Lаtvijа, LV-1073 (hereinafter — "We", "Us", "Our") website (hereinafter — the "Website") (hereinafter — "You", "Your").
Before placing an order, please carefully read the Policy. Over time, we may introduce changes, so please reread it before making a new purchase.
According to the General Data Protection Regulation (GDPR), personal data means any information that can be used to identify a person, as well as any information about an already identified person. By using our Website services, You provide us with your personal data, and grant us the right to process and use them in accordance with the terms set out in this Privacy Policy and the "Terms of Use" (hereinafter — the "Terms").
We are committed to protecting the privacy and security of our clients and Website visitors, including You.
By using our Website services, You place trust in Us. We greatly value this trust and respect the importance of protecting Your privacy and confidentiality.
We follow the principle of data minimization — we do not request, collect, or process personal data that are not necessary for the purpose of purchasing goods, services, or receiving information.
We respect Your privacy and do everything possible to keep Your personal data secure.
We do not allow the sending of unsolicited messages and under no circumstances will we sell, rent, or transfer Your personal data (name, address, email, etc.) to third parties.
Information may only be disclosed to third parties on the basis of a legal request, a contract, or with Your consent.
You are responsible for the accuracy of the information provided when placing an order or contacting customer support. You confirm that You are at least 16 years old and agree not to take any actions directed against the security of the Website.
We are not responsible for incorrect, incomplete, or erroneous data provided by You.
By using our Website and/or purchasing goods and/or services, You confirm that You understand the Policy and agree to follow any changes made to it.
If You do not agree with this Policy or certain provisions contained herein, please do not use our Website services.
2. What data do we collect and process?
When making a purchase or contacting customer support, You provide us with Your personal information. Providing personal data is mandatory when making a purchase, otherwise, the purchase cannot be completed.
We collect and store the following data:
- customer’s first and last name;
- phone number;
- email address;
- delivery address for goods or services.
- cookies.
We may only receive Your personal information from You, and only when You use our Website services (e.g., order registration, contacting support via feedback form or email).
3. Payment information
When paying for goods and services, we may collect and process the following information:
- Your bank account number;
- name of the banking institution;
- Your phone number;
- email address.
4. Why we collect Your data
We use the information we collect about You to:
- sell our goods and services;
- correctly process and deliver Your order;
- provide warranty and post-warranty support;
- respond to Your questions and provide information;
- grant You personalized access to our Website;
- manage Your account, if You have one on our Website;
- prepare anonymous statistics on Website usage.
5. How long we store Your data
We store Your personal data for as long as it is necessary to achieve specific purposes, taking into account Our legitimate interests:
- to provide warranty and post-warranty support for purchased goods;
- to communicate with You regarding requests;
- for accounting purposes;
- to manage Your settings and rights.
6. How data protection is organized
Our Website is hosted in one of the most reliable data centers in the world.
To protect Your personal data, we use all available service provider measures, including continuous physical protection against unauthorized access and around-the-clock encryption.
Website security is ensured by, among others:
- data transmission encryption using the SSL standard;
- storage of personal data on servers in encrypted form;
- automatic anonymization of Your personal data after the completion of an order (delivery, cancellation, or return);
- restricted access to personal information, limited only to selected and authorized employees;
- no physical and/or remote access to servers by data center staff;
- round-the-clock physical security of the facility and strict entry restrictions.
7. Transfer of data to third parties
Third parties may include data centers, support services, delivery services, cloud storage providers, etc. These personal data processors assist us in providing services to You. In any case, they are provided only with the amount of data necessary for completing a specific task or service.
Associated third parties may process Your personal data only for the defined purposes and cannot use them for other purposes or transfer them to others without Our consent. Processors ensure Your data protection in accordance with applicable laws and written agreements.
Personal data may be transferred to competent government authorities, including law enforcement agencies (e.g., police) or supervisory authorities, but only when necessary and in accordance with applicable laws.
8. Transfer of data to third countries
Our company does not transfer personal information or other data to third countries.
Personal and other user data may be disclosed only on the basis of a legal request.
9. Cookie policy
We use cookies to ensure the full functionality of our store. Information related to cookies is not used to personally identify You, and the files are stored on Your device under Your control. Cookies are not used for purposes other than those specified in our Privacy Policy. By continuing to use our Website, You agree to the use of essential cookies. If You do not agree, please close this page.
What cookies do we use?
- Necessary technical cookies — enable basic store functions such as page navigation, ordering, secure site access, etc. The Website cannot function properly without these cookies.
- Functionality cookies — used to remember information that changes the operation or appearance of the Website.
- Statistical cookies — help Website owners understand how visitors interact with the Website.
- Marketing cookies — used to track user movements on the Website to display relevant advertising.
10. How we use cookies
We use session and persistent cookies to:
- enable core store functions;
- remember Your display preferences;
- avoid asking You the same pop-up questions again;
- remember Your consent (or refusal) to use cookies;
- improve service quality;
- recognize new or returning customers;
- send You advertising messages most relevant to Your interests;
- collect reliable information about Website usage to evaluate how well it meets user needs and improve it;
- analyze which pages You visit and which privacy tools You use.
11. User rights
Data protection laws, including GDPR, grant You a number of rights, and we must ensure that You can exercise them:
- You have the right to request a copy of Your personal information to verify its accuracy and/or correct or update it;
- You may unsubscribe from emails at any time by notifying us at info@chem.lv or using the link in the emails;
- if Your data are processed with Your consent, You may withdraw consent at any time, which will terminate processing;
- You have the right to obtain confirmation of data processing, review the processed data, receive information about processing purposes, periods, data sources, significance, and consequences;
- You may request complete deletion of Your personal data (unless it conflicts with Latvian legislation or Our legitimate interests).
We will make all commercially reasonable efforts to provide access to Your personal information within 30 days after receiving Your request.
You must understand and accept the risks associated with deleting Your personal data, such as:
- inability to identify You as a client when contacting customer support;
- difficulty or impossibility in verifying Your purchase;
- complications or impossibility in recovering purchase documents if lost;
- and other risks.
12. Policy changes
We regularly review our Privacy Policy. All changes will be published on this page.
This Privacy Policy entered into force and was last updated on 14.05.2025